Management Services - Claims Handling 

All members of the Managers' claims staff are legally qualified, and are specialists in professional indemnity matters. All notifications of potential claims are therefore dealt with in-house and when necessity requires are outside lawyers. The Managers work closely with the Members, keeping them informed at all times and where it is necessary to instruct outside lawyers the Managers will closely monitor their performance to ensure that it is well directed and cost effective.

Early notification of potential claims is encouraged in order that the Managers can assist the Members from the earliest opportunity.

The result is that:

• fairness and equity is maintained towards all Members in the handling of their claims;
• claims are handled cost effectively;
• outside lawyers are closely controlled and costs minimised;
• the Member's commercial requirements are given due consideration;
• the Member and the Managers co-operate closely to minimise any conflicts of interest that might arise during the handling of a potential claim.